SMB Modalities | Privacy Policy

Last Updated: September 3, 2025

SMB Modalities LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://smbmodalities.com/ or use our services. By accessing our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, or other details you provide when contacting us or using our services.
Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site.
Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze website performance, and personalize content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

Provide and improve our services.
Respond to inquiries and offer customer support.
Send promotional materials or newsletters (with your consent).
Analyze website usage to enhance user experience.
Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third parties that assist with website hosting, payment processing, or analytics, who are bound to protect your data.
Legal Requirements: If required by law or to protect our rights, safety, or property.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Your Choices

Opt-Out: You may opt out of marketing emails by clicking the "unsubscribe" link in our emails.
Cookies: Adjust your browser settings to disable cookies, though this may affect website functionality.
Access and Update: Contact us to access, correct, or delete your personal information, subject to legal limitations.

5. Data Security

We implement reasonable security measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

7. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If we learn such data has been collected, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].

At SMB Modalities LLC, we value clear and transparent communication with our customers. Our SMS program is designed to provide you with timely updates, promotions, and information relevant to your interests. Below, we outline how you can Opt-In to receive SMS messages and how to Opt-Out if you choose to stop receiving them.

Opt-In Process

To ensure compliance with industry regulations and respect for your preferences, SMB Modalities LLC requires explicit consent before sending SMS messages. Customers can Opt-In to receive SMS communications through the following process:

Initiate Contact: You may receive an initial SMS from SMB Modalities LLC inviting you to join our messaging program. This message will include clear instructions on how to Opt-In.

Provide Consent: To Opt-In, reply with a keyword such as "YES" or "START" to confirm your interest in receiving SMS messages from us.

Confirmation: Once you Opt-In, you will receive a confirmation message acknowledging your subscription and providing details about the types of messages you can expect (e.g., promotions, updates, or alerts).

Below is an example of our Opt-In

Opt-Out Process

You are in control of your communication preferences. If you no longer wish to receive SMS messages from SMB Modalities LLC, you can Opt-Out at any time by following these steps:

Reply with Keyword: Simply reply to any SMS message from us with a keyword such as "STOP," "UNSUBSCRIBE," or "CANCEL."

Confirmation of Opt-Out:

You will receive a final message confirming that you have been unsubscribed from our SMS program.
No further messages will be sent unless you choose to Opt-In again.

Our Commitment to Compliance at SMB Modalities LLC is committed to adhering to all applicable SMS regulations, including those set forth by the CTIA and TCPA. Our SMS campaigns are designed to:

Obtain explicit customer consent before sending promotional or informational messages.
Clearly identify SMB Modalities as the sender in all SMS communications.
Provide easy and immediate opt-out options in every message.
Protect your privacy by securely handling your phone number and preferences.

By Opting In, you may receive SMS messages from SMB Modalities LLC related to:

Exclusive promotions and discounts.
Updates about our products or services.
Event invitations or company announcements.
Customer support or appointment reminders.

Note: Message and data rates may apply. The frequency of messages may vary based on your interactions with SMB Modalities LLC. If you have any questions about our SMS program or need assistance with Opting In or Out, please contact us at: [email protected]